← Bristol & Bath Exterior Solutions

Terms and Conditions of Service

Version 2026-05 · issued 10 May 2026 · applies to all quotes, bookings and work commenced on or after 10 May 2026

1. Definitions

BBES, we, us — Bristol & Bath Exterior Solutions, sole trader of Unit B, Charlton Road, Keynsham, Bristol, BS31 2EU. Customer, you — the person or organisation requesting the work. Site — the property where work is to be carried out. Work — the cleaning, washing or restoration services we agree to provide. Quote — the written estimate we send you. Acceptance — your reply (email, text, WhatsApp, signed form, or verbal confirmation followed by access to the Site) confirming you wish us to proceed.

2. The contract

A contract is formed when you Accept a Quote. The contract incorporates the Quote, these Terms, and any specific conditions agreed in writing. If a Quote conflicts with these Terms, the Quote prevails.

For consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. You have a 14-day cooling-off period from the date of the contract. If you ask us to start work inside that 14-day window and we agree, you acknowledge you may lose the right to cancel once the work has begun.

3. Quotes

Quotes are valid for 30 days unless stated otherwise. Quotes are based on information you provide and a visual inspection. If on arrival the Site differs materially from what was described, we may reasonably revise the price. We pause and confirm the revised price before continuing. Quoted “From £” prices are starting prices for typical specifications.

4. Pricing, payment and VAT

• Prices include the labour, equipment, water (unless otherwise agreed), waste-water capture, and disposal.
• VAT — at the date of these Terms BBES is not VAT-registered / is VAT-registered (number INSERT). If VAT-registered, VAT is shown separately on every invoice.
• Payment terms — domestic: payable on completion by bank transfer or card. We do not require a deposit for jobs under £500.
• Payment terms — commercial: standard 14 days from invoice date unless otherwise agreed in writing.
• Late payment — interest accrues at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 from the day after the due date.

5. What we will do

• Carry out the Work using equipment, methods and chemistry suitable for the surface and substrate, in line with the relevant manufacturer's care guides where applicable (K-Rend, silicone render, Indian sandstone, block paving, soft-washed roofs).
• Use a method statement and risk assessment for every job (available on request).
• Hold and maintain Public Liability insurance of £5,000,000 with [INSERT INSURER]. Certificate available on request.
• Hold and maintain Environment Agency Upper-Tier Waste Carrier registration (number CBDU[INSERT]).
• Capture and lawfully dispose of waste water under the Water Industry Act 1991 and EA waste-carrier rules.
• Provide a 7-day rework guarantee — if any area we cleaned shows a fault attributable to our workmanship within 7 days, notify us within those 7 days and we return at no charge to put it right.

6. What we ask of you

• Reasonable access to the Site, keys, gate codes, parking arrangements and parking permits.
• A working outdoor cold-water tap within 25 metres, OR agree a bowser supply with us in advance.
• A 240V mains outlet within 25 metres if any of the Work needs powered equipment.
• Move or protect any valuable, fragile or sensitive items before we arrive.
• Notify us in advance of any listed-building status, conservation-area restrictions, special render system, painted/sealed surface, recent algaecide application, water-feature, koi pond, or photovoltaic / solar-thermal installation.
• Be present, or nominate someone over 18 who is, when we arrive (unless we have agreed unattended access in writing).

7. What we cannot do

We cannot guarantee that cleaning will restore surfaces previously damaged by ice, salt, sealant failure, mortar failure, paint failure, root damage, or chemical staining. Some oil, paint, rust and tannin stains are permanent. Algae, lichen and moss return naturally — we offer optional biocide treatments and maintenance plans to slow regrowth. If we identify any of these conditions on inspection or during the Work, we tell you, document it with a photograph, and pause for instructions.

8. Cancellation, rescheduling, weather

• Customer cancellation more than 48 hours before the booking — no charge.
• Customer cancellation inside 48 hours — we may charge a £50 cancellation fee, unless the cancellation is due to bereavement, serious illness or comparable cause.
• Adverse weather (sustained heavy rain, freezing temperatures below 2°C, gale force winds Beaufort 8+) — we reschedule at no charge. Call by 7am on the day.
• No-show / no access — a £50 abortive-visit fee may apply, plus any reasonable parking charge.

9. Property damage and liability

We take great care, but cleaning is mechanical work on existing surfaces and there are inherent risks. We are responsible for damage caused by our negligence, breach of duty or breach of contract; for death or personal injury caused by our negligence (this liability cannot be limited); and for fraud or fraudulent misrepresentation (this liability cannot be limited).

We are not responsible for damage caused by pre-existing defects in the surface or substrate (failed mortar, hairline cracks, sealant failure, loose pointing) that were not visible at quote stage; damage caused by your failure to disclose conservation-area / listed-building / specialist-system status at booking; consequential or indirect loss (loss of profits, loss of use), except where required by law. Our total liability for any one claim does not exceed our £5,000,000 Public Liability cover or, where that does not respond, the price paid for the Work.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under English law, including under the Consumer Rights Act 2015.

10. Photography and reviews

We may take photographs of the Site before, during and after the Work for our internal job records and warranty evidence. We use them for training, marketing or case-study material only with your opt-in permission, with personal information (number plates, house numbers, faces, identifying signage) cropped or blurred. If you do not want photography used for marketing, tell us before we arrive.

We may invite you, after job completion, to leave a review on Google, Trustpilot or Checkatrade. There is no obligation, no incentive, and no implied discount linked to whether you leave a review. All reviews on this site are real and genuine, in line with the Digital Markets, Competition and Consumers Act 2024 (Sections 224–230).

11. Complaints

If something is wrong, please tell us first. Email enquiries@bristolandbathexteriorsolutions.co.uk with subject “Complaint”, or phone 07763 741067. We acknowledge inside 2 working days and respond fully inside 14 days. If we cannot resolve the matter inside 8 weeks, you may refer the dispute to an Alternative Dispute Resolution provider — we suggest Trading Standards via Citizens Advice (0808 223 1133, citizensadvice.org.uk/consumer).

For domestic customers, your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

12. Data protection

We process your personal data in line with our Privacy Notice and the UK GDPR. By accepting a Quote you confirm you have read and understood the Privacy Notice.

13. Force majeure

Neither party is liable for failure to perform caused by an event outside its reasonable control, including industrial action, government action, epidemic, fire, flood, severe weather, supply-chain failure, cyber-incident, or restriction on water use. Where such an event continues for more than 30 days, either party may cancel the affected booking without penalty.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may also bring proceedings in the courts of their place of residence.

15. Updates

The current version is always at /legal-terms with a version code at the top. Existing bookings continue to be governed by the version that was in force when the contract was formed.