What is covered
The promise exists for issues with the finish that should reasonably have been addressed as part of the agreed scope and are raised within seven days of the job completing.
Guarantee
The 7-day rework promise, explained properly
The guarantee page should remove vagueness and show the promise as a practical operating standard rather than a decorative claim.
What is not covered
It should not pretend to cover unrelated deterioration, new staining after the visit, hidden defects, substrate failure, weather events, or work outside the agreed scope.
How to invoke it
The route should stay simple: call, WhatsApp, or reply with photos and the team reviews the issue quickly. The goal is to resolve problems without turning the customer into a chaser.
Next step
If you already know the job, move straight to the quote route.
Call if you want to speak live, WhatsApp if photos explain the job faster, or use the quote page if you want the details landed properly in writing first.